Student Complaints

The student’s problem/complaint should be discussed with the instructor or the staff member involved (within five working days).

If the instructor or staff member is unable to resolve the situation at his/her level, the student and instructor should meet with the Education Coordinator/Director in an attempt to resolve the problem (within five working days).

If the Education Coordinator/Director is unable to resolve the situation, the student should be directed to prepare a written complaint (within five working days) to be forwarded to the Director of Education. The Education Director should forward a summary of the problem to the Campus Director (within three days of receipt of written complaint).

The Campus Director shall review the written complaint and the staff memo, examine pertinent files and records, set a date for a meeting with the student (within five working days), and notify appropriate personnel, if any, of the meeting. The Campus Director shall consult with the President, if necessary, to resolve the complaint.

The Campus Director, after considering all pertinent facts presented at the meeting, shall arrive at a decision that will be communicated to the student within one working day.

If the decision is disputed, all relevant information shall be forwarded to the President within one working day. The President will review the complaint and other information and render a binding decision within ten working days. The President’s decision shall be placed in the student’s file, and the student will receive a written response.